Customer Comments

 

Digital Award! So pleased... well deserved... just need the govt to let us use you to send money to state prisons now, only thing could make it better. 

 

Email a prisoner is a wonderful and necessary service for prisoners and their family, friends and other agencies.

 

It provides contact, maintains and rebuilds relationships and provides an information system which is quick and confidential.

As a friend, I was able to reach out to my convicted friend and to "keep him going" with news, advice, encouragement.  I wrote standard letters but I also was able to cut and paste his favourite song lyrics and poems.  I also sent educational research information from the internet.  The word and line allowance is restictive and held me back, so often had to send several emails if a poem or piece of info was longer than the word/line allowance.  The cost of an email is good and I wouldn't mind paying extra for a higher word allowance.  Prisoners I believe have an even shorter allowance and that can be very frustrating.

The biggest benifit of email a prisoner, to us, has been while I was travelling last year, I contacted my friend from Spain, France, Germany, Texas and Morocco.  He was able to have consistent and vital contact without a hitch.  Anytime I have struggled with the payment or the email service, I have received fantastic customer service and my issues have been resolved immediately in a helpful and supportive manner, either by phone of email.  I wish other companies were of the same quality.

Now that my friend is in Barlinnie he has no access to email a reply or to receive payments.  I miss this and he is frustrated and has to rely on buying stamps or phone calls and this is costly, contact now is infrequent and this sentence compared to Kilmarnock is now much harder as a direct result of the lacing email system.  I cannot affored postal orders.  He cannot afford to reply and for families this must be an added strain.  A daily email with news and chat helps familis survive and feel close, particularyly parents and children, who can send goodnights and goodmornings to each other.  Those outside the penal system should imagine not being able to say these words to their loved ones to realise the importance of email a prisoner.

I will end with a huge thank you for this absolutely wonderful service, we are grateful it was set up and hope to see it continue and develop to a point where every prison has the full service and additional services like "Face Time" would be amazing.

Keep up the good work, keeping prisoners emotionally connected to their loved ones and support networks ensures a calmer, constructive and more enthusiastic prison population and impacts on recidivism.                   LM Ayreshire

I find both emailaprisoner and the secure payment service fantastic. I mainly use the email system and at HMP Kilmarnock my partner was able to reply which was a great way of keeping in contact. More Scottish prisons should have the reply service as it promotes family contact and also gives longer serving prisoners an insight into modern technology! CS Glasgow

I found this service fantastic as we could correspond with each other very easily and quickly and Kilmarnock had the reply service which helped me hugely as i suffer from depression and we could email each other back and forward and it was more private that speaking on a phone. 

He has now move to Addiewell and not having the reply service there has put a huge strain on us emotionally and they don’t receive the emails as quickly there as he did in Kilmarnock, I pray that the reply service becomes available in Addiewell. GB Ayrshire

I found this service easy quick and efficient to you.  It allowed me to get messages to my son on a daily basis providing him with some communication at a very reasonable cost, the reply facility for prisoners was always useful if he phone was busy and he wanted to ask me a quick question.  All in all great service I never had any issues when using it. RM Glasgow

Again another great idea, it is a fantastic and lovely way for my children to keep in contact with their father. It saves all the unnecessary anticipation waiting for the postman with your next letter. :) KH Greater Manchester

I would just like to say thank you for providing such an amazing service, my husband went to prison last week and I missed his reception phone call, that night I found your service emailed him and he received it the next morning. He was absolutely delighted to hear from me and know I was OK. It's such a good service I have used it everyday and its so good to be able to keep in contact with my husband being able to pass information on quickly without waiting for the post. He also loves receiving these messages everyday too!!  Many thanks      LW Bedfordshire